Frequently Asked Qustions
Some of the most frequently asked questions below can often provide a comprehensive answer to the most common queries we receive. If you are unable to find the answer to your query, please email us your question, and we’ll get back to you
A friction stay is the industry term used to describe window hinges (or mechanism as some homeowners may call it).
There are various types of friction stays:
Standard Egress | 90 degree fire escape | Easy Clean | Easy Clean 90 degree
These various types are available in either Top Hung or Side Hung, depending on your requirements.
All our friction stays are supplied in pairs.
After choosing your desired door panel, we will be happy to assist you to make sure the panel you are getting will be suitable for your requirement Before placing your order please get in touch.
Yes. If you are interested in purchasing more than 10 of any item then we may be able to assist you. Send your enquiry to firstname.lastname@example.org
Provide your order meets our terms of sale, we may be able to accept returns. Cost and responsibility of any items returned is covered by the buyer.
We provide two main types of handles depending on your requirement: lever/lever (L/L) or lever/pad (L/P).
Most front doors will have L/P handles while side access and garden doors are usually installed with L/L handles, although this is not a given rule.
With L/L handles, provided the door is closed but not locked, it can be opened from outside as well as inside. You will need to pull the handle upwards to operate the locking mechanism into a lock position and then secure it in that position with the key. Only in this way will access from the outside be prevented. If you pull the handle up while the door is closed but you do not lock it with the key then anyone can gain access from the outside. If you forget your keys inside, you can easily gain access through the door.
As for L/P handles, if you forget your keys inside and close the door behind you then it will be difficult, though not impossible, to gain access back inside. This is because although the lock is not operated, the latch will be the feature that prevents the access. The external handle cannot operate the latch, only the key will. This means that the door is secured to prevent immediate and easy access, although it is not locked. Think of it like a two-stage locking system, the first is impartial and the second is full. In order to properly lock the door, pull the handle up then lock it with the key. Now the latch and the lock will be operated and access from the outside and inside is prevented.
Still questions? Don’t hesitate to leave your one here:
Your personal information will be used to fulfil your requirements and kept only as necessary by law. Required fields are marked *